HOW LONG CAN I MAKE A RETURN?

HOW AND WHEN WILL I RECEIVE A REFUND FOR YOUR RETURN?

There are two ways to be reimbursed:

• Via the same payment method
• Through a VOUCHER of the same value as the returned item/items which can be spent in a single solution within 1 month - beyond which it will no longer be refundable - on the essclothing.com online shop. The value of the voucher corresponds to the value of the items purchased. So in case of promotion it is equal to the discounted price.
  This voucher must be used in a single solution. If the purchase is for an amount less than the voucher itself, the difference will be lost.

Once the return has been returned and authorized, the refund will be made quickly: no later than 15 days.

HOW IS THE RETURN MADE?

To make a return, send us an email to: info@essclothing.com , you will receive all the information via email to proceed with the return phase of the items. * The return can be requested no later than 7 days from the date of receipt of the item . Shipping costs to return the item are the responsibility of the customer.

HOW SHOULD THE ITEMS BE RETURNED AND TO WHOM DO I GIVE THEM?

The item must be returned in the same condition in which it was received: appropriately protected, packaged and complete with all its accessories. Not washed or stained. Otherwise, a refund cannot be made.

Personalized items cannot be returned.

I MADE THE WRONG SIZE/ITEM/COLOR IN MY ORDER, CAN I REPLACE IT?

It is currently not possible to exchange goods via the courier. It is necessary to return the items to be exchanged by choosing the preferred reimbursement method and proceed with a new order.

IN CASE OF PARTIAL OR TOTAL RETURN OF ITEMS, DO I ALSO HAVE TO RETURN ANY FREE GIFT OBTAINED THANKS TO THE MINIMUM PURCHASE?

In the event of a partial return on an order with a gift, you will be able to keep the gift if the value of the items kept is equal to and/or greater than the minimum required to receive the gift. Or if you choose the VOUCHER as a total or partial refund of the return.

However, if you return the entire order, choosing payment as a refund using the same method used for the purchase, you will also have to return the gift together with the purchased items.

ABROAD: HOW IS A RETURN MADE ?

If the user exercising the withdrawal must instead return the purchased Product by sending it from an address located outside the Italian borders, the Product must be shipped without undue delay and in any case within 7 days of the online purchase. , using a carrier of the user's choice and at the user's expense (including any customs clearance costs) to this address: